Monday 16 January 2012

ReCall Service

Recall is a service which allows subscribers to be notified by means of an SMS of people who tried to call them while they were either busy, had their phone off or where out of coverage.
ReCall works in the same way as voicemail. The only difference between them is that Voicemail requires a subscriber to dial 111 to retrieve missed calls and messages left whereas ReCall delivers the messages via SMS and does not allow any further messages to be deposited by the calling party.
Subscribers receive notification about their missed calls by SMS
The SMS contains:
  • The caller ID (phone number)
  • The number of times calls were attempted
  • The date and time of the last call attempt
  • A call back request
The exact ReCall message one gets informing them of a missed call will be:
 “Called and missed you x times. Last Call was on dd/mm/yy at hr:mm.
Please call me back. Thank you.”
  • A maximum of 3 notifications
  • Date and time of last call attempt from each caller
More Detail ReCall Service

Tuesday 10 January 2012

SIM Replacement

Who should use this service?
  • PrePay subscribers who have lost their SIM Card.
  • PrePay subscribers who have a damaged SIM Card.
  • PrePay subscribers wishing to upgrade their SIM Card to access new Safaricom services: e.g. M-PESA.
How to do a SIM Card Replacement:
  • Go to any Safaricom Shop, Authorized Dealer or M-PESA Agent countrywide.
  • Purchase a new SIM Card replacement at only Ksh. 50/-.
  • Your new SIM Card will be activated to your original mobile number.
You maintain the following after a SIM replacement:
  • Your original mobile number.
  • Your unused airtime.
  • Your M-PESA balance.
More Detail SIM Replacement