ReCall Service

ReCall Service

Recall is a service which allows subscribers to be notified by means of an SMS of people who tried to call them while they were either busy, had their phone off or where out of coverage.

ReCall works in the same way as voicemail. The only difference between them is that Voicemail requires a subscriber to dial 111 to retrieve missed calls and messages left whereas ReCall delivers the messages via SMS and does not allow any further messages to be deposited by the calling party.

Subscribers receive notification about their missed calls by SMS

The SMS contains:

• The caller ID (phone number)
• The number of times calls were attempted
• The date and time of the last call attempt
• A call back request

The exact ReCall message one gets informing them of a missed call will be:
 “Called and missed you x times. Last Call was on dd/mm/yy at hr:mm.
Please call me back. Thank you.”

• A maximum of 3 notifications
• Date and time of last call attempt from each caller

More Detail ReCall Service

SIM Replacement

SIM Replacement

Who should use this service?

• PrePay subscribers who have lost their SIM Card.
• PrePay subscribers who have a damaged SIM Card.
• PrePay subscribers wishing to upgrade their SIM Card to access new Safaricom services: e.g. M-PESA.
  

How to do a SIM Card Replacement:

• Go to any Safaricom Shop, Authorized Dealer or M-PESA Agent countrywide.
• Purchase a new SIM Card replacement at only Ksh. 50/-.
• Your new SIM Card will be activated to your original mobile number.
  

You maintain the following after a SIM replacement:

• Your original mobile number.
• Your unused airtime.
• Your M-PESA balance.

More Detail SIM Replacement

Balance Enquiry

Get instant feedback on your balance enquiries wherever, whenever, helping you manage your phone expenses and keeping you in control of your spending, always.

Balance Enquiry Methods

• USSD Balance Enquiry

Check your Balance: Key in *144#, press the call button and your balance will automatically appear on screen.

Fast, free and simple! Another first from Safaricom, the Better Option. 

• IVR Balance Enquiry

• Dial 144 from your mobile phone.
• Listen to the voice prompt informing you of your balance and validity.

The Service is charged at 10/= per call. 

• SMS Balance Enquiry

To check your balance via SMS:

• Go to Messages and create a "New Message"
• Type the word "balance"
• Send to 144.
• Await response from Safaricom confirming your balance and validity period where applicable.

This service is free.

 More Detail   Prepay Safaricom Line

 

Voicemail

When you cannot take that call, let your mobile phone take a message; like an answering machine, Safaricom Voicemail will take a message and you can retrieve it at the next available moment.

• Greet your callers with a personalized Voicemail message.
• Listen to your Voicemail messages for FREE anytime by calling 111.
• Voicemail is offered to all Safaricom customers for FREE.
• Voicemail allows for calls to be diverted directly to your Safaricom mailbox.
  

To Activate Your Voicemail:

When you are unable to answer the call,

• Key in **61*0722122#, and then press OK.
  
  

To de-activate this divert

• Key in # # 61#, and then press OK.

When your phone is out of coverage or switched off:

• Key in **62*0722122#, and then press OK.
  

To de-activate this divert

• Key in ##62#, and then press OK.

When your line is busy and are unable to take the call:

• Key in **67*0722122#, and then press OK.
  

To de-activate this divert

• Key in ##67#, and then press OK.

How to Retrieve Your Voicemail

• To retrieve messages from your voicemail, simply dial 111.
• When you call 111, the default PIN number is 1234.
  

To Activate All Diverts

• Key in *222#

 Voicmail

Share The Joy This Festive Season

Call Family and friends in the USA,Canada,India and China For only  KSHS 5 Per minute

Call From 10PM -8 AM ONLY
Valid From 1 December 2011 to 31 December

More Detail  Prepay