Balance Enquiry

Get instant feedback on your balance enquiries wherever, whenever, helping you manage your phone expenses and keeping you in control of your spending, always.

Balance Enquiry Methods

• USSD Balance Enquiry

Check your Balance: Key in *144#, press the call button and your balance will automatically appear on screen.

Fast, free and simple! Another first from Safaricom, the Better Option. 

• IVR Balance Enquiry

• Dial 144 from your mobile phone.
• Listen to the voice prompt informing you of your balance and validity.

The Service is charged at 10/= per call. 

• SMS Balance Enquiry

To check your balance via SMS:

• Go to Messages and create a "New Message"
• Type the word "balance"
• Send to 144.
• Await response from Safaricom confirming your balance and validity period where applicable.

This service is free.

 More Detail   Prepay Safaricom Line

 

Voicemail

When you cannot take that call, let your mobile phone take a message; like an answering machine, Safaricom Voicemail will take a message and you can retrieve it at the next available moment.

• Greet your callers with a personalized Voicemail message.
• Listen to your Voicemail messages for FREE anytime by calling 111.
• Voicemail is offered to all Safaricom customers for FREE.
• Voicemail allows for calls to be diverted directly to your Safaricom mailbox.
  

To Activate Your Voicemail:

When you are unable to answer the call,

• Key in **61*0722122#, and then press OK.
  
  

To de-activate this divert

• Key in # # 61#, and then press OK.

When your phone is out of coverage or switched off:

• Key in **62*0722122#, and then press OK.
  

To de-activate this divert

• Key in ##62#, and then press OK.

When your line is busy and are unable to take the call:

• Key in **67*0722122#, and then press OK.
  

To de-activate this divert

• Key in ##67#, and then press OK.

How to Retrieve Your Voicemail

• To retrieve messages from your voicemail, simply dial 111.
• When you call 111, the default PIN number is 1234.
  

To Activate All Diverts

• Key in *222#

 Voicmail

Share The Joy This Festive Season

Call Family and friends in the USA,Canada,India and China For only  KSHS 5 Per minute

Call From 10PM -8 AM ONLY
Valid From 1 December 2011 to 31 December

More Detail  Prepay

Furahi na Safaricom

During the FURAHI NA SAFARICOM promotion period, 26 lucky subscribers walk away with Ksh1,000,000 each, 2,500 subscribers will walk away with Ksh10,000 each, while another 25,000 subscribers will receive Ksh100 in airtime each.

This promotion is open to ALL Safaricom PrePay and PostPay subscribers.

Subscribers do not need to migrate or change their tariff to enjoy this offer.

For PrePay subscribers, every Ksh10 top up entitles you to 1 entry, and every Ksh10 M-PESA Top-up earns you two entries into the promotion.

For PostPay subscribers, every Ksh10 usage entitles you to 1 entry.

Subscribers will receive a notification on their total number of entries upon every successful airtime top up.

Prizes:

• 1 winner every weekday of Kshs1,000,000 – Cheque from Safaricom.
• 100 winners every weekday of Kshs10,000 – Cash via M-PESA.
• 1,000 winners every weekday of Kshs100 airtime – Top up from Safaricom.

This promotion runs from 11^th November to 16^th December 2011. 

More Detail GO

Furahi na Safaricom

prepay mobile phone

A prepay mobile phone (also commonly referred to as pay-as-you-go, pay-as-you-talk, "pay and go", or prepaid wireless) is a mobile phone for which credit is purchased in advance of service use. The purchased credit is used to pay for mobile phone services at the point the service is accessed or consumed. If there is no available credit then access to the requested service is denied by the mobile phone network. Users are able to top up their credit at any time using a variety of payment mechanisms.

A prepay mobile phone has access to most if not all of the services offered by a mobile phone operator, although the charges for these services may differ from customers with the same operator who have a postpaid contract.

In addition, a prepay phone has a balance which can be queried at any time, and also topped up periodically. Examples of ways in which the balance can be topped up are the following:

·         a credit card or debit card

·         direct from a bank account using an ATM

·         in a retail store using a swipe card where the balance is credited automatically to the phone after the retailer accepts payment.

·         from other mobile phones on certain networks which provide international top-up services, where the initiator of the top up is often an migrant worker wanting to add minutes to the prepaid mobile phone of a family member back home.

·         through electronic reloading where a specially designed SIM card (Retailer's SIM card as used to define in the Philippines) is used to reload a mobile phone by entering the mobile number and choosing the amount to be loaded. This process is widely implemented in the Philippines and any person can be a prepaid load retailer creating a nationwide availability of reloading stations, even in remote areas.

JEMBI210

Nguruma Ibambe na Safaricom

It’s that time of the year again where we reward our subscribers for their continued support and loyalty

30 Isuzu D-Max PickUps are to be won in the Nguruma Ibambe countrywide consumer promotion.

Participation

Send an SMS to 444 with the word Safaricom and you get 1 entry into the draw to win. The more you SMS, the more entries you get, the higher your chances of winning!

NOTE:

• Entries are valid for the duration of the promo UNLESS you win a PickUp whereby you will not be eligible to participate.
• There will be an automated response informing you on how many entries you have every time you SMS the word Safaricom to 444.
• Promotion runs from 3^rd August to 13^th September 2011 and is open to both PrePay and PostPay subscribers.
• Winners for the Isuzu D-Max PickUps and Ideos Phones will be called from the number 0729 333 333 whereas airtime winners will receive airtime PIN numbers worth Ksh 100 via SMS from the number 0729 333 333.
• Employees of Safaricom Limited, Safaricom Dealers and their employees, Safaricom Key Accounts - RedSky, ScanGroup Limited, General Motors, Betting Control and Licensing Board and any other supplier or third party directly involved with the facilitation of this Promotion and their immediate families and dependants shall not be eligible to participate in this Promotion.

Safaricom will donate Ksh 10,000,000 from the proceeds of this Promotion towards the “Kenyans for Kenya” Initiative.

 More Detail 

International Calls

International Calls -

Call Family and Friends in the USA, India, Canada, UAE, UK and other countries around the World for 50% less after the first 3 Minutes of the same Call.

Talk to your loved ones in the USA, India, Canada, UAE, UK and other countries around the world much longer for LESS now! Enjoy 50% discount from the 4th minute of your call. This offer is valid from 3rd July to 2nd August 2011. View international tariffs and more details here-http://www.safaricom.co.ke/index.php?id=1365

PrePaid

The  PrePaid service allows the freedom and flexibility to pay as we  use by topping up your account with recharge vouchers/scratch cards. With PrePaid we can choose a tariff plan that suits our communication lifestyle. We  can also choose from our wide range of recharge methods and top-up denominations to suit your budget.

The PrePaid service comes with a host of value added services including International Calling, Voicemail, PrePay Roaming, FREE Customer Care Access, FREE Tariff Migration, Loyalty Scheme and Directory and Information Services.

PrePaid customers have the freedom to change tariffs and eventually choose the one that suits his/her lifestyle. This in effect enables the customer to be on the most cost effective and convenient tariff plan depending on their lifestyle.

UWEZO Tariff, all PrePaid subscribers will now enjoy calling other  numbers (ON-NET calls) at a flat rate of 3/- per minute while calls to other local networks (OFF-NET call) will be charged a flat rate of  4/- per minute. UWEZO Tariff is permanent and will apply all day every day.

Features 

1-No registration is required. Migration to the new tariff is automatic, effective from 00:00h on 23rd of November 2010. 

2-One flat rate of 3/- all day, every day applies to Safaricom to Safaricom calls only. 

3-The new tariff call rates are permanent and will apply all day every day. 

4-Per second billing applies. 

5-Calls to other local networks at 4/- per minute. 

6-SMS rates remain unchanged.

Voicemail

When you cannot take that call, let your mobile phone take a message; like an answering machine, Kenya Telecommunication  will take a message and you can retrieve it at the next available moment.

• Greet your callers with a personalized Voicemail message.
• Listen to your Voicemail messages for FREE anytime by calling 111.
• Voicemail is offered to all Kenya Telecommunication  customers for FREE.
• Voicemail allows for calls to be diverted directly to your Kenya Telecommunication  mailbox.

Safaricom Bamba Na Bob

Enjoy the greatest offer ever! Bamba na Bob now; call any Safaricom number for ONLY 1 bob from 10pm to 10am daily. The offer runs until July 20th 2011 and is open to all Safaricom PrePay subscribers. Dial *555# now to start enjoying this heavily discounted rate: http://bit.ly/iiOZX6

Call 1/-minute

Have you heard about Bamba na Bob? It’s the craze everywhere; people are now calling for ONLY 1/- a minute! Join the craze and call any Safaricom number for just 1 bob between 10pm & 10am daily. This offer is valid for all Safaricom PrePay subscribers till July 20th 2011. Just dial *555# now and get started!

Safaricom rewards subscribers with Sh1 tariff

Dubbed Bamba Na Bob, the promotion meant to reward Safaricom’s over 17 million loyal customers, allows PrePay customers to pay Sh1 per minute for all calls made within the network from 10 p.m. to 10 a.m. daily. It runs from today (May 20, 2011) to July 20, 2011.

Safaricom -Unlimited SMS

Good news for all Facebookers & Tweeple! Enjoy FREE access to Facebook & Twitter via the new UNLIMITED SMS service! To activate Facebook SMS service, SMS “Facebook” to 8141. To activate Twitter SMS service, SMS “Start” to 8988. To learn more visit the link below:

Safaricom -Unlimited SMS

 

Credit

What's the name of Safaricom’s credit advance service which enables PrePay customers to get airtime on credit and pay later? The first person with the correct answer will win 500/- airtime. After 30 minutes we will pick another 10 winners at random from all correct answers, who will each get 250/- airtime.

Tariff Plans

Prepay

PrePay service allows the freedom and flexibility to pay as you use by topping up your account with recharge vouchers/scratch cards. With PrePay you can choose a tariff plan that suits your communication lifestyle. You can also choose from our wide range of recharge methods and top-up denominations to suit your budget.